FAQ

FREQUENTLY ASKED QUESTIONS 

Do you have a physical store?

No, we do not have a storefront. All sales are collected via this official Pretty Girls Club website.

Do you have a size chart? 
Yes! Please CLICK HERE or visit the "Size Guide" page to view the size charts.

How do I track my order? 

Once your order has been shipped you will be emailed your tracking information.

I placed an order, but never received a confirmation email. 

- If you do not receive an email from Pretty Girls Club within a few hours of placing your order, be sure to check your spam folder. Alternatively, the email address entered may of been spelled incorrectly. 

- To check your orders, log into your Club Pretty Girls account and select the “My Orders” option to review your order history.

- If you are still unable to locate the confirmation email for your order, please contact our Customer Support team by emailing info@clubprettygirls.com.  

I love an item, but it is sold out. What can I do and how often do you restock. 

If an item is sold out, simply visit the product page of your favorite items, and click which size you would like and it will show a  “NOTIFY ME WHEN BACK IN STOCK” button. Once the item is restocked, you’ll be notified right away via email! 

How soon before I receive a tracking a tracking number for my order?Processing time is 1-2 business days before the item is shipped. Also orders are shipped Monday-Fridays only.

How can I get in contact with your customer service team?

You may contact customer service via e-mail at hello@humanerrorstudios.com.

Can I purchase Human Error Studios apparel or art from any other retailer?No, you can only purchase Pretty Girls Club apparel or nail items from www.clubprettygirls.com

Can I make adjustments to my order after it has been placed?

No, we can only update shipping addresses within reason. Please contact customer service at info@clubprettygirls.com to update addresses before the item is shipped.

I emailed your customer service team. When should I expect a response?Please, allow us 24-48 hours to receive a response. 

Do you offer refunds?

No, We don't offer refunds. You can make an exchange if you are having issues with your item. We also do allow store credit.

Do I need to setup an account to make an order? 

No, but by setting up an account, you become a Pretty Girls Club member and have access to order and shipping information. You will also be added to our VIP email list for exclusive updates, giveaways and offers.

Do you you offer discounts? 

Yes, upon signing up to make an account or by joining our VIP member list, you will receive an automatic 15% coupon code. You can only use the coupon code one time and can NOT be combined with any other coupon codes. 

What happens if my package is returned to sender?

Your package can be shipped back out to you upon receiving. However, you will be responsible for a reshipment fee before your package can be sent back out to you.

How can I find out about product restocks?

To be informed please subscribe to our VIP member list for updates on our products and you will receive notification by email.

How can I cancel my order? 

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you can contact our support info@clubprettygirls.com to see how we may best assist you.

My order was confirmed, but I received an email that states I received a refund. What does this mean? 

One or more of your items may have sold out since your order was processed. Don't worry, the rest of your order is on the way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.

I forgot to use my discount code while checking out. Can I apply it after my purchase? 

Orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!

My order keeps canceling. Why is that? 
Unfortunately the system will automatically cancel an order for different reasons. It’s totally out of our control. You can try the following options: make sure the billing and shipping address are the same or correct, try a different payment method or try checking out with Paypal. Hope this helps!

My package says delivered but I I didn't receive it. 
We have shipped your order. Once your item is with the carrier (UPS) it is out of our control please contact the carrier for any updates or information regarding your delivery.

What is the address to return items? 

Due to COVID we aren't accepting returns at this time. 

All Payments for any Pretty Girls Club merchandise are through this website, not via Instagram. We do not accept payments through cash app, PayPal, Western Union, Etc. or any other payment service.